Payment & Refund

Payment & Refund

1. Billing and Payment Information

a. Prepayment.

It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, at our sole discretion, payments may be applied to outstanding invoices in your billing account.

b. Autorenewal.

Unless otherwise provided, you agree that until and unless you notify us of your desire to cancel the Services, you may be billed, but we are not obligated to bill you, on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.

c. Advance Account.

If you maintain a credit balance, we will deduct from the credit balance when you purchase products or services from us. If the credit balance is insufficient for processing the order the order may not be processed. Any negative balance in the Advance Account will become immediately payable. If you do not correct a negative balance in your account within 24 hours, we reserve the right to terminate the Services with immediate effect and without any notice.

d. Taxes.

Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority, unless otherwise provided. Any applicable taxes will be added to your invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated.

e. Late Payment or Non-Payment.

Any invoice that is outstanding may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, we may suspend or terminate your account and pursue the collection costs incurred by the Company, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. We will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
Dedicated or/And Shared server spaces are subject to being reclaimed and all content deleted if you fail to make a timely payment. You have fifteen (15) days from the expiry date to pay the outstanding amount due for a dedicated server. After 15 days, the data on the dedicated server will be permanently deleted and cannot be restored.

f. User Registration Payments.

i. User registrations. No refunds will be given once a user is registered.
ii. User registrations Renewals. You can manage User registrations renewals in your control panel. User registrations renewal notices are provided as a courtesy reminder and we are not responsible for any failure to renew a domain or failure to notify about a domain renewal. No refunds will be given once a User registration is renewed.

g. Project Report Purchase Payments.

i. Project Report Purchase Payments. No refunds will be given once a user has made a Project Report Purchase Payment.
ii. Project Report Purchase Payments. You can manage request only one time Project Report Modification in term of only the size , scale and cost of Project Cost any Other Type of Modifications will attract additional Charge.
iii. Project Report Purchase Payments. In case the customer did not provide the required data as per our requirement & questionnaires to complete the Project Report even after 3 Reminders & therefter a period of 60 Days of Last Reminder Communication, the Project Report Purchase Order will Lapse and Amout Paid will be forfeited.

h. Credit Counselling/Business Counselling Payments.

i. Credit Counselling/Business Counselling Payments. No refunds will be given once a user have made Credit Counselling/Business Counselling Payments.
ii. Credit Counselling/Business Counselling session will comprise of 15 Minutes Telephonic/In-Person Consultations & 2 Outbound Email Consultations in case of E-Consultations.

i. Webinars/Events Payments. i. Webinars/Events Payments. No refunds will be given once a user have made Webinars/Events Payments.
ii. Webinars/Events Payments .You can request for Only One Date or And Topic Change Request, which may only be accommodated if similar Topic or Event is in the next 30 Days.

j. Fraud.

It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. We may report any such misuse or fraudulent use, as determined in our sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.

k. Invoice Disputes.

If you have any questions concerning a charge on your account, please reach out to our billing department for assistance.
i. Price Change
The Company reserves the right to change prices, the monthly payment amount, or any other charges at any time. We will provide you with at least thirty (30) days’ notice before charging you with any price change. It is your sole responsibility to periodically review billing information provided by us through the user billing tool or through other methods of communication, including notices sent or posted by us.

j. Coupons

Discounts and coupon codes are reserved for first-time accounts or first-time customers only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have previously signed up using a particular domain, you may not sign up again for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our Sales department and the appropriate charges will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of your account. All coupons and discounts are only valid towards the initial purchase and do not affect the renewal or recurring price.

15. Cancellations and Refunds
a. Refunds.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.

b. Non-refundable Products and Services.
Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fee (including without limitation, administrative fee and/or tax) on dedicated/shared server space, or additional products or services such as Listings, Talent Pool Datas , E- Learnings, Credit Counselling/Business Counselling Payments , Project Report, Loan Syndications, etc for customised services, and/or any other products or services of the Company.

c. Cancellation Process.

You may terminate or cancel the Services from the control panel or by writing to us If you cancel the Services, you are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation. If you request to suspend or cancel your customer account, your access to the control panel will be suspended and you will not be able to access the billing system to renew products or services or to update your account information. However, you will continue to have access to use the Services purchased until the end of your prepaid term.
Please note that if you have pending orders outstanding on your account at the time you cancel your account, we will continue to process those orders so long as your Advance Account has sufficient funds to cover the charges. If we are unable to fulfill any orders, the charges for such orders will be reversed and we reserve the right to cancel such orders.
We reserve the right to deny or cancel any order within thirty (30) days of processing such order. In such case we will refund the fees charged for the order.